Privacy Policy

Information We Collect

We may collect information you choose to provide, including your name, email address, phone number, event details, requested site visit information, message content, and any photos or image details uploaded through the private gallery portal.

We may also collect limited technical information such as browser type, device information, pages visited, referral source, and general usage activity through analytics and embedded services.

How We Use Information

• To respond to inquiries and site visit requests.
• To manage scheduling, event details, contracts, and follow-up through HoneyBook.
• To operate, secure, and improve the website and private gallery portal.
• To publish approved gallery images and related titles or descriptions.
• To understand website traffic and improve the visitor experience.
• To send transactional messages such as portal sign-in codes or inquiry-related emails.

Third-Party Services

We use trusted third-party services to operate parts of the website and inquiry process. These services may process information according to their own privacy policies and terms.

• HoneyBook for lead forms, scheduling, client communication, contracts, and event management.
• Resend for transactional email delivery.
• Google Analytics for website traffic and usage insights.
• Google Maps for the embedded location map.
• AWS S3 and Amazon CloudFront for hosting and delivering gallery images.
• The Knot, WeddingWire, Facebook, and Instagram for external badges, links, or social profiles.

Cookies and Analytics

Our website and third-party services may use cookies, pixels, local storage, or similar technologies to support functionality, analytics, security, and embedded content. You can control cookies through your browser settings. Blocking cookies may affect certain website features or embedded tools.

How We Share Information

We do not sell personal information. We may share information with service providers that help us operate the website, respond to inquiries, manage events, host images, deliver email, analyze traffic, or comply with legal obligations.

Photos and Gallery Uploads

Images uploaded through the private gallery portal may be stored with AWS S3 and delivered through Amazon CloudFront. If a gallery image is marked visible, it may appear publicly on the website. Please only upload images that Timeless Event Venue has permission to use and publish.

Security and Retention

We use reasonable safeguards to protect information, including secure session cookies for the private portal and approved-email access controls. No online service can guarantee absolute security. We retain information for as long as needed to respond to requests, manage events, operate the website, satisfy legal obligations, and maintain business records.

Your Choices

You may contact us to request help updating or removing information you provided through the website, subject to legal, contractual, and operational needs. You may also manage certain communications or booking details through HoneyBook where available.

Children's Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Contact Us

If you have questions about this Privacy Policy, please contact Timeless Event Venue through the contact page, by phone at 985.969.1518, or by mail at 14376 Kohnke Hill Road, Hammond, LA 70401.